“It’s never crowded along the extra mile,” says the famous author Wayne Dyer. If you look around you will notice that going an extra mile is the hallmark of high achievers in all walks of life. Doing the extra bit of effort is what sets them apart from the crowd. Exceeding expectation is something very few people excel at and it can only be achieved by the dint of sincere hard work and determination. The result of all this is simple. The more you invest your efforts in something, the better reward you get in return. The result of going an extra mile or excelling in something is greater financial rewards and personal transformation in terms of becoming more self-reliant.
It is wisely put that “If you are willing to do more than you are paid to do, eventually you will be paid to do more than you do.” Let’s take an example of the famous hotel Ritz Carlton. Ritz Carlton is known for training its management and staff to go an extra mile in their services. This is quite evident in something as mundane as guiding the guests about the ways in the hotel. A guest while recounting the experience of his stay in the hotel said that the hotel’s staff is so well groomed that if you inquire them about the direction of any place in the hotel, they not only guide you verbally but also escort you through. They are trained to go an extra mile in providing their services to the guests. They do not compromise on the quality of their services which is a great expression of hospitality towards their guests.
At another instance, a guest pointed out that while he was on his stay at Ritz Carlton with his daughter one of the staff member was just assigned to tie the braid of his daughter the way she liked. The hospitality of this hotel was beyond the guest’s expectation that the management had a vision to hire a staff member for the sole purpose of hair styling. Such is their vision of the guests’ needs which no wonder ranks them among the top hotel chains in the world. The above examples vividly highlights what exactly is going an extra mile. Are you ready to go an extra mile?